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Shipping & Delivery

If you have any questions about delivery, take a look at our FAQ below or Contact Us.

Frequently Asked Questions

Do you ship internationally?

How long does it take to process an order?
Once your order has been placed it may take up to 7-10 working days for your order to be dispatched. If you place an order on a weekend, your order should be processed the following business day. Please allow an extra 1-2 business days for delivery of all with name personalized orders. Please note this can take longer during sale or busy periods.

How long does it take for my order to arrive?
For West Malaysia, it will take about 3-5 working days to arrive.
For East Malaysia, it will take about 7-10 working days to arrive.

Do I entitle to pay for custom duty and taxes?
It is the customer’s responsibility to pay any overseas customs duties, foreign taxes or other fees that may be imposed. For more information on taxes, duties and customs regulations please contact your local customs office directly.

What if my order is delayed during customs clearance process?
Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost during transit.

Do I need to be home to sign for my parcel?
We want to make sure your order gets to you safe and sound, so we’d recommend selecting a business address to make sure someone is available. If you're not home, your parcel will be left in a safe place. Unfortunately we cannot be held responsible for any lost or stolen parcels.

How can I track my order?
When your order is dispatched, an email will be sent with tracking number of your parcel. Please allow up to 24 hours from receiving the dispatch email for your tracking information.

Can I change my shipping address?
If your order has not yet been dispatched, please email us at with your order number and the new address. It may not always be possible, however, we’ll try our best to update your shipping address.
If you have any further questions about delivery please feel to Contact Us.

What are your international shipping rates?
Please check out our rates here

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